Service Delivery Manager (европейские заказчики)

з/п не указана

Требуемый опыт работы: 3–6 лет

Полная занятость, удаленная работа

RESPONSIBILITIES

  • Management of service delivery to customer(s) in order to deliver contracted service commitments & continual service improvements.
  • Establishing of long-term partnerships with the clients and management of their expectations
  • Accountability for forecasting and management of the service project orders, revenue & margin, balance sheet, and cash. May be accountable for the TCV forecast.
  • Active ownership of service risks, control of service costs & improvement of productivity for customers in order to increase profitability and improve cost effectiveness
  • Identification & definition of requirements for new services (in conjunction with the customer). Ensuring that such services are professionally introduced & accepted into service.
  • Ownership of the continual improvement of Service Delivery standards & practices.
  • Management of the service delivery team delivering to the customer(s), driving development and effectiveness.
  • Depending on the size of the account, identification of opportunities for new business and service project growth.

REQUIREMENTS

  • At least 3 years of experience in IT and understanding of IT market development trends
  • A proven track record of building and developing client relationships
  • Experience in IT project management, including management of several projects in parallel
  • ITSM/ITIL Foundation skills
  • Strong leadership and communication skills
  • Fluent English, both spoken and written (Level B2 minimum)

NICE TO HAVE

  • Ability to travel on quarterly basis
  • Fluent German/French
  • Mentoring and team building expertise

What we offer:

  • A full-time employment contract
  • Opportunity to work on challenging projects with some of the world's largest Companies from the UK, Western and Central Europe, Nordic countries
  • Compensation package:
    • Rewarding system with several types of Bonuses
    • Private health insurance
    • Extra bonus for special personal events (wedding, children birth)
  • Possibility of international business trips
  • International certification and trainings at the Company’s expense
  • Opportunity to be a part of Global responsible business programme (various activities to support our employees, environment and to address social issues)
  • Comfortable office
  • Overtime working hours are tracked and compensated

Интересные
задачи

Стабильная
зарплата

Зона
отдыха

Дружный
коллектив

Карьерный
рост

Ключевые навыки

Английский — C1 — Продвинутый
Английский язык
Деловое общение
Управление отношениями с клиентами
Работа с жалобами клиентов
Навыки межличностного общения
ITIL

Вакансия опубликована 13 июня 2021 в Самаре

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