Service Delivery Manager (европейские заказчики)

RESPONSIBILITIES

• Management of service delivery to customer(s) in order to deliver contracted service commitments & continual service improvements.
• Establishing of long-term partnerships with the clients and management of their expectations
• Accountability for forecasting and management of the service project orders, revenue & margin, balance sheet, and cash. May be accountable for the TCV forecast.
• Active ownership of service risks, control of service costs & improvement of productivity for customers in order to increase profitability and improve cost effectiveness
• Identification & definition of requirements for new services (in conjunction with the customer). Ensuring that such services are professionally introduced & accepted into service.
• Ownership of the continual improvement of Service Delivery standards & practices.
• Management of the service delivery team delivering to the customer(s), driving development and effectiveness.
• Depending on the size of the account, identification of opportunities for new business and service project growth.

REQUIREMENTS

• At least 3 years of experience in IT and understanding of IT market development trends
• A proven track record of building and developing client relationships
• Experience in IT project management, including management of several projects in parallel
• ITSM/ITIL Foundation skills
• Strong leadership and communication skills
• Fluent English, both spoken and written (Level B2 minimum)

NICE TO HAVE

• Ability to travel on quarterly basis
• Fluent German/French
• Mentoring and team building expertise

What we offer:

• A full-time employment contract
• Opportunity to work on challenging projects with some of the world's largest Companies from the UK, Western and Central Europe, Nordic countries
• Compensation package:
  • Rewarding system with several types of Bonuses
  • Private health insurance
  • Extra bonus for special personal events (wedding, children birth)
• Possibility of international business trips
• International certification and trainings at the Company’s expense
• Opportunity to be a part of Global responsible business programme (various activities to support our employees, environment and to address social issues)
• Comfortable office
• Overtime working hours are tracked and compensated