- Dozens of cases of positive written guest feedback. - Part of the team that achieved top 5 performing Hampton hotels in EMEA according to the guest reviews in Q1 2021.

- Managed a team of front desk agents, reservation agents, telephone operators and concierges.

• Was acknowledged as very helpful by the guests of the Volga Investment Summit and the World Halal Day 2019 by receiving positive written feedback. • Upped my knowledge of the Opera PMS system to an advanced level. • Got a good grip of how service in a 5-star hotel should be done.

• Learned about serving, dishwashing, cooking, housekeeping processes in a small family hotel. • Practiced English and French by communicating with the guests of the hotel while serving them breakfast.

• Received two Thank You Letters from grateful guests while helping with an event or serving at the bar. • Worked with the Hilton Honors program and each month enrolled a several dozen guests. • Learned about work of bartender and waiter, performing the duties while the bar personnel were busy.

- Was immersed into the processes of opening of a new store. - Worked as a salesperson in a new store to help with the launch. - Constantly worked as a salesperson in different stores to understand the business better

• Earned the job by participating in a competitive internship along with the other 7 candidates. • During the internship, the only one of the candidates, two months out of two, was awarded a stipend because of excellent performance. • Worked on a project called Eventicious, participated in writing paragraphs, which you can see now on https://eventicious.com/.

• Managed three stores and 6 salespersons; hired, trained, motivated the personnel. • Launched an Instagram account for the chain and attracted customers via posting products, organizing sales, communicating and acquiring their needs and wants. • Analyzed sales using Excel and drove them up by purchasing only the best-selling models, colors, etc. • Introduced a loyalty system based on discount cards to collect information about customers and attract new ones.

• Received two Thank You Letters from customers for helping with their banking products. • Learned responsibility by working with a large number of customers and also large amounts of cash.

Master of Arts in International Hospitality Business Management

Институт теоретической экономики и международных экономических отношений, Экономика

Cambridge ESOL Examinations, Academic