A confident and reliable IT support engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator, can relate well with people at all levels and has the flexibility of working well as part of a team and on my own. Now looking to further an already successful career by working for a ambitious and expanding company. Experience as a Team Leader for projects and systems migrations. Excellent customer facing skills. A positive attitude towards customer service and good communication skills. Experience of Windows server 2003, Exchange /xp professional / office 2003. Commercial technical support experience of servers and network infrastructure. Ability to be clear & concise when explaining technical procedures to customers