Managing multi-layer structure activity: Commercial Department, Supervisors’ Department, Subscription Department and supplies warehouse (4 managers/26 employees) Managing sales and activity of the branch network (90 points) on packaging, postal and finance business: -network sales, advertisement placement, servicing legal entities and individuals (more than 6500 agreements), “branch-warehouse” distribution, arrangement of supplies inventory procedures, eliminating accounts receivable on agreements, concluding new agreements and settling issues related to the existing agreements (governmental bodies, banks, online shops); -preparing layout concepts and placing Pochta-bank points in the assigned territory; -opening corporate clients’ servicing centers in the postal branches. Results: -more than 60 Pochta-bank points were opened in the territory of post offices; -more than 30 dedicated areas for servicing legal entities were opened; -annual implementation of target figures (the revenue was more than 1 billion Russian rubles per year); -network leadership in Moscow in terms of working with partner products (insurance companies, transfer services, mobile connection (SIM cards) and lottery); -transition to 1C accounting system; -implementation of unified automated system in branches.

Managing sales and operations of POS loan desk on servicing individuals (from 10 to 20 employees) Participant of Managers’ club Participant of Main mentors’ club Results: -retaining the 1 place in the sales ranking among 60 branches during 12 months. Before my entry into service the office continuously occupied the 50s positions; -going on business trips for mentoring on sales of the bank’s loan products; -quarterly passing mystery shopper test with the result from 95 to 100%.

-controlling operations (individuals and legal entities); -engaging new clients for servicing: individuals and legal entities; -interacting with condominium partnerships, private security departments and other bodies and settling other administrative issues. Results: -provision for stable increment of applications for corporate clients' loan products.

-engaging clients in obtaining loans (overdraft, loan facilities) through the cold base; -collecting documents for the primary analysis of a customer’s financial activity; -supporting lending transactions at all stages; -engaging customers in funds placement. Being senior specialist: -engaging clients for small and medium size business products (settlement and cash services, loans). Being specialist on working with partners in a retail block: -engaging clients for individual loans; -concluding agency agreements with brokers and agents in car showrooms and shops selling car/motorcycle/watersports equipment. While working here I received the experience of working in retail, small/medium size and corporate businesses of the bank providing for universal nature of my skills.

Banking and Finance, Economics and Company Management