Front office supervision

Participated in Hotel Grand opening; Lotte Group – fast growing Asia’s corporation Opening of a new brand 5* deluxe hotel in Samara. Areas of responsibilities: - Communication with guests, handling with guests' comments and complaints, maintenance and development of guests' loyalty programs, handling VIP arrivals to the hotel - Analysis on guests' comments data - Analysis on quality results - Developing service improvement plan for guests` satisfaction - Leading Guest Relations, Concierge, Bellmen and One Touch Service Team - Concluding treaties with transportation companies, flower shops and other additional service providers - Regular service trainings conduction - Good knowlegde of check-in, check out procedure, processing payments Samara Region Governor’s Award for personal participating and providing support in the events during World Championship 2018.

Direct travel tours sales, organizing individual and group trips. Dealing with hotels and tour operators.

Participated in Hotel Grand opening; Areas of responsibilities: - Communication with guests, handling with guests' comments and complaints, maintenance and development of guests' loyalty programs, handling VIP arrivals to the hotel - Analysis on guests' comments data - Analysis on quality results - Developing service improvement plan for guests` satisfaction - Leading Guest Relations and Information&Service Team - Regular service trainings conduction - Good knowlegde of check-in, check out procedure, processing payments

- Consecutive translation of telephone conversations - Support for site users. - Translation, as well as writing articles for the site - Translation of videos from Russian to English

Processing accounting for all organization forms; primary documentation, preparation and submission of all nessecary reports to the tax service, RPF, FSS and other relevant authorities

Finance and credit, Accounting, analysis and audit