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Female, 40 years, born on 1 February 1985
Moscow, willing to relocate (Kazan, Nizhny Novgorod, Samara, Smolensk, Sochi, Ulyanovsk), not prepared for business trips
SPA Manager or Housekeeping Manager(Executive Houskeeper)
2 500 € in hand
Specializations:
- Tourism manager
Employment: full time
Work schedule: full day
Work experience 7 years 10 months
February 2013 — September 2013
8 months
Kempinski Hotel Badamdar
Baku
SPA Manager
Preopen and operating Aqua park,
Control of operation conception Kempinski The Spa,
Creation of SOPs according International Medical and Service Standards,
Search and negotiation with medical equipment and cosmetic materials suppliers,
Receive permission and lead current Spa documentation,
Prepare treatment cost of sales,
Accounting reports on SPA, cost and revenue control each month.
Reporting to Geneva Head Office (training and promo planning, results of promotions, financial results, revenue analysis).
SPA Marketing.
Trainings for staff, LQA standard trainings.
To create merchandising and cosmetic retail concepts.
2 months of trainings by Brand manager Kempinski The SPAs and training managers Kempinski The Spas, “Elemental Herbology” Company.
Hotel of 5 stars, 289 rooms, Spa 3000м2, Outdoor Aqua Park, 40 subordinates.
After LQA standards checking, which was on May 2013, Kempinski The Spa Badamdar was the best to Baku.
Kempinski The Spa Badamdar was the best to Kempinski The Spas of the world during two months this year (on June, on July).
May 2011 — January 2013
1 year 9 months
Hotel and Business Center Chirag Plaza
Baku
Executive Housekeeper (HSK Manager for the full property)
To create and realize conception of full service for the rooms
Creation of service and technical SOPs according International Service Standards,
Search and negotiation with suppliers all equipment, cosmetic materials, products for minibar and laundry service,
Receive permission and lead current HSK documentation,
Preparation and organization of group arrivals, conferences
Operation management, MOD,
Organization for diplomatic group, groups of Eurovision participants, Ministry,
To lead audit and stocktaking,
To organize staff,
Training for staff.
Hotel of 5 stars, 42 rooms, 10000 m2 offices, 80 employees, 2 restaurants
Hotel was 2012 nominates and winner for:
1) WORD TRAVEL AWARD,
2) AZERI BUSINESS AWAR AZERBAIJAN,
3) PLATINUM EAGLE FOR SERVICE AND
QUALITY FROM WORLD TRAVEL AND
HOSPITALITY ORGANIZATION
November 2009 — May 2011
1 year 7 months
Hotel & Spa Alex Silky Way Hotel Group
Abkhazia
Director of Spa Center Division
To create and realize conception of Spa (preopen time),
Creation of SOPs according International Medical and Service Standards,
Search and negotiation with suppliers medical equipment, cosmetic materials,
Receive permission and lead current Spa documentation,
Develop cosmetic programs for face and body, the programs apart cosmetology,
Account records of all programs,
To lead audit and stocktaking,
To organize staff,
Training for staff .
Hotel of 4 stars, 60 rooms, Spa 600м2, 25 subordinates.
July 2008 — June 2009
1 year
Business Center "Olympic" Division Hotel DIAMOND HILLS
Director F&B, reporting to General Director
To create and realize conception of food and beverage (preopen time),
Creation of SOPs according International Standards,
To organize work full F&B Department,
Orders and control of realizing products,
Organize and control corporate service,
To lead current and all documentation of restaurants,
To organize staff,
Training for staff,
To lead audit and inventarization.
Resort & Spa New Hotel of 5 stars, 48 rooms, 50 employees,
4 restaurants Michelin Star cook Daniel Egetreu
December 2007 — August 2008
9 months
Breeze МN, Accessorize-Monsoon
Samara
Director of Shop Division/ Director of 4 shops of Company
The Russian representation of the English trading company on manufacture and sale of female and children's clothes, footwear, accessories and costume jewellery)
Turn of the finance 85 000-90 000$ in a month, a floor space 530 м2, 37 employers.
February 2006 — December 2007
1 year 11 months
Mirage JOY
Kazan
First post Assistant F&B Manager.Second post F&B Manager
To lead current and main book-keeping restaurant documentation,
To organize staff,
Training for staff,
Receive orders and organize banquet service,
To lead audit and inventarization.
Hotel of 5 stars, 3 restaurants, 109 rooms, 80 employees.
August 2005 — February 2006
7 months
Saint Petersburg
first post Barman, sommelier.second post Assistant F&B Manager
To lead current and main book-keeping restaurant documentation,
To organize staff,
To receive orders and organize corporate service,
To lead audit and inventarization.
Hotel of 4 stars, 6 bungalows, 40 rooms, 50 employees.
About me
Professional skills:
1. Experience of management to lead team in focus to guest quality and service;
2. Optimization of working process of services of the Enterprise;
3. Coordination of work of technical services;
4. Working out and observance of standards of the organization (SOPs);
5. Work with suppliers, conducting negotiating processes and the conclusion of contracts;
6. Selection and staff training;
7. Maintenance of control of optimum use and safety of material assets of the Enterprise, larceny suppression;
8. Selection and equipment by stock and the equipment.
Knowledge Technicians:
Proficient user of all office equipment.
Knowledge of computer programs:
Microsoft Office Professional,
Micros,
Fidelio/ Opera,
Micros-Fidelio Materials Control,
R-keeper,
Group programs «1С»
(«1С Trade», «1С the Salary and shots», «1С Restaurant»)
Outlook;
Portfolio
Higher education
2010
The Kazan State Medical University
Dermatology, Professional medical diploma as Dermatology-Cosmetology
2007
The Ulyanovsk State University
Management organizations, «Management and administration of the enterprises social spheres» (with excellence)
2007
The Samara Financial Academy
Financial, «Financial inspection and audit» (with excellence)
2007
Swiss Hotel Management School (Montreux)
Restaurant Management, education F&B management and language practice
Languages
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Azerbaijan, Russia
Desired travel time to work: Doesn't matter