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Candidate
Male, 43 years, born on 27 December 1981
Considers offers
Samara, willing to relocate, prepared for business trips
The approximate area of the job search is specified
Account manager/Customer Success
Specializations:
- Sales manager, account manager
- Partner manager
Employment: full time, part time, project work
Work schedule: full day, shift schedule, flexible schedule, remote working
Work experience 19 years 7 months
April 2021 — November 2024
3 years 8 months
Perfect money
Switzerland
Support Manager
- New high-risk (Forex, betting, gambling, crypto) B2B customers onboarding and verification
- Support existing B2B customers on all aspects of their current business on the platform
- Reports providing
May 2017 — May 2022
5 years 1 month
Cryptocurrency mining factory
Founder&Expert
- General strategic development & planning
- Hardware purchase, build to GPU-based mining farms, maintenance
- Software setup, configuration, update, debugging, troubleshooting
- Buy/sell operations on cryptocurrency exchanges
- Taking part in meetups and events regarding crypto industry
March 2021 — September 2021
7 months
Moscow, emirex.com
Financial Sector... Show more
Account manager (B2B Customer success unit)
- Facilitate all B2B clients interactions with the company and increase customer retention by delivering high-end and customer-oriented services
- Assist startups to create and fill in landing pages with the most relevant and useful information for potential investors
- Guide customers all along the way of their Initial Exchange
Offering/ secondary listing/ liquidity support and tailor solutions for their needs
- Processing KYC requests
- Control and en-reach co-marketing and PR activities execution, analyze conversions of the attracted visitors, determine and test strong hypotheses to increase users’ engagement into trading/IEO contribution
- Run airdrops and referral programs
March 2020 — March 2021
1 year 1 month
Russia, Latoken.com
IT, System Integration, Internet... Show more
Account manager (B2B Customer success unit)
- Facilitate all B2B clients interactions with the company and increase customer retention by delivering high-end and customer-oriented services
- Assist startups to create and fill in landing pages with the most relevant and useful information for potential investors
- Guide customers all along the way of their Initial Exchange
Offering/ secondary listing/ liquidity support and tailor solutions for their needs
- Control and en-reach co-marketing and PR activities execution, analyze conversions of the attracted visitors, determine and test strong hypotheses to increase users’ engagement into trading/IEO contribution
- Run airdrops and referral programs
August 2018 — March 2020
1 year 8 months
Bitseven Cryptocurrency trading platform
Moscow, Bitseven.com
Customer support manager
Customer support on a high-margin cryptocurrency trading platform
Technical and general customer support
Analysing and executing customer trading and non-trading orders
Respond customers requests
Help customers in counting trade values (fees, leverage, loss-cut value, etc)
Solving trade issues
Daily performance report
April 2018 — July 2018
4 months
FIFA IT Solutions
Saint Petersburg
IT, System Integration, Internet... Show more
Service Delivery Manager
- Monitoring and coordination activities to ensure all Venue Locations including the FIFA offices, stadium locations, venue and VIP hotels, airports, etc. have the necessary IT Infrastructure in place
- Working through the LOC Venue Technology Manager (VTM) to interface with all necessary individuals and companies required to implement IT infrastructure to meet the FIFA requirements
- Monitoring the implementation of all of the physical spaces that will have IT equipment deployed
- Support of LOC VTM and management offices to facilitate the communication with the FIFA IT management team on all operational decisions to be made during the deployment, event and de-installation periods
- Support of the delivery of all FIFA requirements within the Venue City locations during Event periods to ensure the timely readiness
- Monitoring and tracking issues and risks to ensure that they are resolved
- Responsible for making sure of the proper tracking all of the IT assets provided to the venue. This includes accepting deliveries, tracking inventory, securing the assets, returning the assets, etc.
- Responsible for assessing the effectiveness of the IT Helpdesk function and volunteer resources supporting this activity.
July 2016 — August 2017
1 year 2 months
Saturn Business Systems, USA, California
USA, www.saturnb2b.com
Low power technician
-IT hardware in-rack installation/removing
-Power-, data-, fiber-cabling
-Power supply deliver with invertors
-Troubleshooting on-site equipment and cables
-Power- and data- cable producing (termination, connectors, fuses deliver)
-DC power deliver at data-centers and office laboratory
-DC power planning paperwork creature
-Prepare racks for shipping on-site
All above mostly are subcontractor`s labors for Verizon mobile company
November 2007 — January 2016
8 years 3 months
TransTelecom company
Projects manager
-Coordination of deliver client`s service according to order
-Order management
-Technical and financial solutions development
-Subcontractors and partners coordination
-Projects` paperwork collecting
February 2007 — October 2007
9 months
Arktel company
Last-mile expert
- Evaluation of technical and financial resources for network development
- Subcontractors work coordination
- Accept and control project and financial documents from contractors
- Next month-budget forecast
August 2004 — February 2006
1 year 7 months
Huawei Technologies
Technical support engineer Optical network department
-Project implementaion and support in a role of project manager or supervisor
-SDH networks build and support
-Site-survey on new sites
-Supervision on hardware installation
-Network deployment and expansion
-Software configuration
-Troubleshooting
-Customer on-site training
-Project paperwork collecting
January 2004 — July 2004
7 months
Infolada-telecom company
Engineer
-Optical networks build and expansion
-Measurements on optical cables
-Fiber-optic splicing and terminating
-Paperwork collecting
Skills
Skill proficiency levels
Driving experience
Own car
Driver's license category BAbout me
Windows, MacOS, MS Office, amoCRM, HubSpot, JIRA, Slack, ZOOM, Zendesk, Coda, Basecamp
English - Advanced
Telecom/IT background
Cryptocurrency enthusiast
Driver license, car
Higher education
2011
Financial management, Finance and Credit
2004
Telecom, Fiber-optics technologies engineer
Languages
Professional development, courses
2017
Quality assurance
http://alex.academy/qa/, Quality assurance engineer
2008
Stock market classes
Finam investments, Certificate
2004
SDH networks and hardware training
Huawei Technologies, Certificate
Tests, examinations
2007
TOEFL (Test of English as a Foreign Language)
ETS
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Russia
Desired travel time to work: Doesn't matter