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Candidate

Male, 43 years, born on 27 December 1981

Considers offers

Samara, willing to relocate, prepared for business trips

The approximate area of the job search is specified

Account manager/Customer Success

Specializations:
  • Sales manager, account manager
  • Partner manager

Employment: full time, part time, project work

Work schedule: full day, shift schedule, flexible schedule, remote working

Work experience 19 years 7 months

April 2021November 2024
3 years 8 months
Perfect money

Switzerland

Support Manager
- New high-risk (Forex, betting, gambling, crypto) B2B customers onboarding and verification - Support existing B2B customers on all aspects of their current business on the platform - Reports providing
May 2017May 2022
5 years 1 month
Cryptocurrency mining factory
Founder&Expert
- General strategic development & planning - Hardware purchase, build to GPU-based mining farms, maintenance - Software setup, configuration, update, debugging, troubleshooting - Buy/sell operations on cryptocurrency exchanges - Taking part in meetups and events regarding crypto industry
March 2021September 2021
7 months

Moscow, emirex.com

Financial Sector... Show more

Account manager (B2B Customer success unit)
- Facilitate all B2B clients interactions with the company and increase customer retention by delivering high-end and customer-oriented services - Assist startups to create and fill in landing pages with the most relevant and useful information for potential investors - Guide customers all along the way of their Initial Exchange Offering/ secondary listing/ liquidity support and tailor solutions for their needs - Processing KYC requests - Control and en-reach co-marketing and PR activities execution, analyze conversions of the attracted visitors, determine and test strong hypotheses to increase users’ engagement into trading/IEO contribution - Run airdrops and referral programs
March 2020March 2021
1 year 1 month

Russia, Latoken.com

IT, System Integration, Internet... Show more

Account manager (B2B Customer success unit)
- Facilitate all B2B clients interactions with the company and increase customer retention by delivering high-end and customer-oriented services - Assist startups to create and fill in landing pages with the most relevant and useful information for potential investors - Guide customers all along the way of their Initial Exchange Offering/ secondary listing/ liquidity support and tailor solutions for their needs - Control and en-reach co-marketing and PR activities execution, analyze conversions of the attracted visitors, determine and test strong hypotheses to increase users’ engagement into trading/IEO contribution - Run airdrops and referral programs
August 2018March 2020
1 year 8 months
Bitseven Cryptocurrency trading platform

Moscow, Bitseven.com

Customer support manager
Customer support on a high-margin cryptocurrency trading platform Technical and general customer support Analysing and executing customer trading and non-trading orders Respond customers requests Help customers in counting trade values (fees, leverage, loss-cut value, etc) Solving trade issues Daily performance report
April 2018July 2018
4 months
FIFA IT Solutions

Saint Petersburg

IT, System Integration, Internet... Show more

Service Delivery Manager
- Monitoring and coordination activities to ensure all Venue Locations including the FIFA offices, stadium locations, venue and VIP hotels, airports, etc. have the necessary IT Infrastructure in place - Working through the LOC Venue Technology Manager (VTM) to interface with all necessary individuals and companies required to implement IT infrastructure to meet the FIFA requirements - Monitoring the implementation of all of the physical spaces that will have IT equipment deployed - Support of LOC VTM and management offices to facilitate the communication with the FIFA IT management team on all operational decisions to be made during the deployment, event and de-installation periods - Support of the delivery of all FIFA requirements within the Venue City locations during Event periods to ensure the timely readiness - Monitoring and tracking issues and risks to ensure that they are resolved - Responsible for making sure of the proper tracking all of the IT assets provided to the venue. This includes accepting deliveries, tracking inventory, securing the assets, returning the assets, etc. - Responsible for assessing the effectiveness of the IT Helpdesk function and volunteer resources supporting this activity.
July 2016August 2017
1 year 2 months
Saturn Business Systems, USA, California

USA, www.saturnb2b.com

Low power technician
-IT hardware in-rack installation/removing -Power-, data-, fiber-cabling -Power supply deliver with invertors -Troubleshooting on-site equipment and cables -Power- and data- cable producing (termination, connectors, fuses deliver) -DC power deliver at data-centers and office laboratory -DC power planning paperwork creature -Prepare racks for shipping on-site All above mostly are subcontractor`s labors for Verizon mobile company
November 2007January 2016
8 years 3 months
TransTelecom company

moskva.myttk.ru/

Projects manager
-Coordination of deliver client`s service according to order -Order management -Technical and financial solutions development -Subcontractors and partners coordination -Projects` paperwork collecting
February 2007October 2007
9 months
Arktel company
Last-mile expert
- Evaluation of technical and financial resources for network development - Subcontractors work coordination - Accept and control project and financial documents from contractors - Next month-budget forecast
August 2004February 2006
1 year 7 months
Huawei Technologies
Technical support engineer Optical network department
-Project implementaion and support in a role of project manager or supervisor -SDH networks build and support -Site-survey on new sites -Supervision on hardware installation -Network deployment and expansion -Software configuration -Troubleshooting -Customer on-site training -Project paperwork collecting
January 2004July 2004
7 months
Infolada-telecom company
Engineer
-Optical networks build and expansion -Measurements on optical cables -Fiber-optic splicing and terminating -Paperwork collecting

Skills

Skill proficiency levels
Работоспособность
Английский язык
Деловая коммуникация
Project management
Деловое общение
Customer Support
Crypto
Telecom

Driving experience

Own car

Driver's license category B

About me

Windows, MacOS, MS Office, amoCRM, HubSpot, JIRA, Slack, ZOOM, Zendesk, Coda, Basecamp English - Advanced Telecom/IT background Cryptocurrency enthusiast Driver license, car

Higher education

Languages

RussianNative


EnglishC1 — Advanced


GermanA1 — Basic


Professional development, courses

2017
Quality assurance
http://alex.academy/qa/, Quality assurance engineer
2008
Stock market classes
Finam investments, Certificate
2004
SDH networks and hardware training
Huawei Technologies, Certificate

Tests, examinations

2007
TOEFL (Test of English as a Foreign Language)
ETS

Citizenship, travel time to work

Citizenship: Russia

Permission to work: Russia

Desired travel time to work: Doesn't matter