Больше информации по резюме будет доступно после регистрации

Зарегистрироваться
Was online 46 minutes ago

Candidate

Male, 43 years, born on 27 December 1981

Considers offers

Samara, willing to relocate, prepared for business trips

The approximate area of the job search is specified

Account manager/Customer Success

Specializations:
  • Sales manager, account manager
  • Partner manager

Employment: full time, part time, project work

Work schedule: full day, shift schedule, flexible schedule, remote working

Work experience 19 years 7 months

April 2021November 2024
3 years 8 months
Perfect money

Switzerland

Support Manager
- New high-risk (Forex, betting, gambling, crypto) B2B customers onboarding and verification - Support existing B2B customers on all aspects of their current business on the platform - Reports providing
May 2017May 2022
5 years 1 month
Cryptocurrency mining factory
Founder&Expert
- General strategic development & planning - Hardware purchase, build to GPU-based mining farms, maintenance - Software setup, configuration, update, debugging, troubleshooting - Buy/sell operations on cryptocurrency exchanges - Taking part in meetups and events regarding crypto industry
March 2021September 2021
7 months

Moscow, emirex.com

Financial Sector... Show more

Account manager (B2B Customer success unit)
- Facilitate all B2B clients interactions with the company and increase customer retention by delivering high-end and customer-oriented services - Assist startups to create and fill in landing pages with the most relevant and useful information for potential investors - Guide customers all along the way of their Initial Exchange Offering/ secondary listing/ liquidity support and tailor solutions for their needs - Processing KYC requests - Control and en-reach co-marketing and PR activities execution, analyze conversions of the attracted visitors, determine and test strong hypotheses to increase users’ engagement into trading/IEO contribution - Run airdrops and referral programs
March 2020March 2021
1 year 1 month

Russia, Latoken.com

IT, System Integration, Internet... Show more

Account manager (B2B Customer success unit)
- Facilitate all B2B clients interactions with the company and increase customer retention by delivering high-end and customer-oriented services - Assist startups to create and fill in landing pages with the most relevant and useful information for potential investors - Guide customers all along the way of their Initial Exchange Offering/ secondary listing/ liquidity support and tailor solutions for their needs - Control and en-reach co-marketing and PR activities execution, analyze conversions of the attracted visitors, determine and test strong hypotheses to increase users’ engagement into trading/IEO contribution - Run airdrops and referral programs
August 2018March 2020
1 year 8 months
Bitseven Cryptocurrency trading platform

Moscow, Bitseven.com

Customer support manager
Customer support on a high-margin cryptocurrency trading platform Technical and general customer support Analysing and executing customer trading and non-trading orders Respond customers requests Help customers in counting trade values (fees, leverage, loss-cut value, etc) Solving trade issues Daily performance report
April 2018July 2018
4 months
FIFA IT Solutions

Saint Petersburg

IT, System Integration, Internet... Show more

Service Delivery Manager
- Monitoring and coordination activities to ensure all Venue Locations including the FIFA offices, stadium locations, venue and VIP hotels, airports, etc. have the necessary IT Infrastructure in place - Working through the LOC Venue Technology Manager (VTM) to interface with all necessary individuals and companies required to implement IT infrastructure to meet the FIFA requirements - Monitoring the implementation of all of the physical spaces that will have IT equipment deployed - Support of LOC VTM and management offices to facilitate the communication with the FIFA IT management team on all operational decisions to be made during the deployment, event and de-installation periods - Support of the delivery of all FIFA requirements within the Venue City locations during Event periods to ensure the timely readiness - Monitoring and tracking issues and risks to ensure that they are resolved - Responsible for making sure of the proper tracking all of the IT assets provided to the venue. This includes accepting deliveries, tracking inventory, securing the assets, returning the assets, etc. - Responsible for assessing the effectiveness of the IT Helpdesk function and volunteer resources supporting this activity.
July 2016August 2017
1 year 2 months
Saturn Business Systems, USA, California

USA, www.saturnb2b.com

Low power technician
-IT hardware in-rack installation/removing -Power-, data-, fiber-cabling -Power supply deliver with invertors -Troubleshooting on-site equipment and cables -Power- and data- cable producing (termination, connectors, fuses deliver) -DC power deliver at data-centers and office laboratory -DC power planning paperwork creature -Prepare racks for shipping on-site All above mostly are subcontractor`s labors for Verizon mobile company
November 2007January 2016
8 years 3 months
TransTelecom company

moskva.myttk.ru/

Projects manager
-Coordination of deliver client`s service according to order -Order management -Technical and financial solutions development -Subcontractors and partners coordination -Projects` paperwork collecting
February 2007October 2007
9 months
Arktel company
Last-mile expert
- Evaluation of technical and financial resources for network development - Subcontractors work coordination - Accept and control project and financial documents from contractors - Next month-budget forecast
August 2004February 2006
1 year 7 months
Huawei Technologies
Technical support engineer Optical network department
-Project implementaion and support in a role of project manager or supervisor -SDH networks build and support -Site-survey on new sites -Supervision on hardware installation -Network deployment and expansion -Software configuration -Troubleshooting -Customer on-site training -Project paperwork collecting
January 2004July 2004
7 months
Infolada-telecom company
Engineer
-Optical networks build and expansion -Measurements on optical cables -Fiber-optic splicing and terminating -Paperwork collecting

Skills

Skill proficiency levels
Работоспособность
Английский язык
Деловая коммуникация
Project management
Деловое общение
Customer Support
Crypto
Telecom

Driving experience

Own car

Driver's license category B

About me

Windows, MacOS, MS Office, amoCRM, HubSpot, JIRA, Slack, ZOOM, Zendesk, Coda, Basecamp English - Advanced Telecom/IT background Cryptocurrency enthusiast Driver license, car

Higher education

Languages

RussianNative


EnglishC1 — Advanced


GermanA1 — Basic


Professional development, courses

2017
Quality assurance
http://alex.academy/qa/, Quality assurance engineer
2008
Stock market classes
Finam investments, Certificate
2004
SDH networks and hardware training
Huawei Technologies, Certificate

Tests, examinations

2007
TOEFL (Test of English as a Foreign Language)
ETS

Citizenship, travel time to work

Citizenship: Russia

Permission to work: Russia

Desired travel time to work: Doesn't matter